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Terms & Conditions

By engaging services provided by Paladin Partners LLC ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to comply with the following Terms and Conditions. If you do not agree, do not engage our services.

 

1. License & Permitted Use

  • Users may view training videos and slide presentations but may not share, record, download, transmit, or alter them in any way.

  • Users may download and use the provided forms for their own business purposes.

  • Each user must have their own login. Logins may not be shared.

  • Once a company has paid the full access fee, additional employees of that company may request a free individual login, but each must register separately.

 

2. Intellectual Property

  • All questionnaires and other materials are the exclusive property of Company LLC and are protected under intellectual property laws.

  • Users may not claim ownership, reproduce, distribute, or resell any materials.

 

3. Confidentiality

  • Users agree not to disclose, reproduce, or share any proprietary content, methodologies, or insights outside of their organization.

  • Any unauthorized distribution of confidential materials will result in immediate termination of access without a refund.

  • Company will not sell or share mobile information with third parties for promotional or marketing purposes.

 

4. Non-Transferability of Access

  • Access to the materials is personal to the registered user and may not be transferred, assigned, or resold under any circumstances.

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5. User Responsibilities

  • Users are responsible for maintaining the confidentiality of their own login credentials.

  • If unauthorized use is detected, it must be reported to Paladin Partners LLC immediately.

 

6. Payment, Refund, and Chargeback Policy

  • Payment to Company by User engages Company to perform a pre-audit or mock audit of User's DOT compliance.  User agrees that payment initiates the engagement.  Company will provide the documentation request and it will be up to User to complete the questions and upload the proper documentation.

  • Failure of user to upload or answer the questions does not constitute a breach of contract on the part of Company.

  • If Company is unable to provide a good result of the audit due to User's answers or documentation, that is not a breach of contract on the part of Company and no refund will be granted.

  • All sales are final. No refunds will be issued except in the case of a duplicate charge or a verified technical failure preventing access that cannot be resolved within 30 days.

  • By completing your purchase, you agree that you will not initiate a chargeback or payment dispute. Any chargeback attempts will be considered a breach of this agreement and may result in legal action and termination of access.

  • If a user violates these Terms, their account may be terminated immediately without a refund.

 

7. No Warranties or Liability

  • The audit results are advisory only.

  • Company does not guarantee User will pass an audit or other official investigation. 

  • Company does not guarantee User will incur no fines, penalties, civil or criminal judgements or any other negative consequence.

  • Company does not guarantee that actual audit results will match those in this audit.  Different documentation may be reviewed that was reviewed by Company.  Different answers may be provided by User than those provided to Company.

  • Users are solely responsible for how they prepare for and get through any official audit, review or legal action. Paladin Partners LLC is not liable for any outcomes resulting from an official action.

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8. No Legal, Tax, or Business Advice

  • We are not attorneys. The questions, documentation, email conversations or results of any audit does not constitute legal advice.

  • We are not accountants. The questions, documentation, email conversations or results of any audit does not constitute tax or financial advice.

  • We are not insurance agents or representatives.  The questions, documentation, email conversations or results of any audit does not constitute insurance advice.

  • We are not associated in any way with the Federal Motor Carrier Safety Administration and the questions, documentation, email conversations or results of any audit does not constitute any official position of the FMCSA.

  • Users should consult appropriate professionals before making legal, tax, or business decisions.

 

9. Service Availability & Downtime

  • Paladin Partners LLC makes no guarantees regarding uninterrupted access to our site or other materials.

  • Temporary disruptions may occur due to maintenance, technical issues, or factors beyond our control.

 

10. Termination of Access

  • Failure to comply with these Terms will result in immediate termination of account access without a refund.

 

11. Acceptable Use Policy (AUP)

Users may not:

  • Use their login for multiple users.

  • Attempt to hack, reverse engineer, or circumvent security measures.

  • Use the questions, results, reports or other audit materials for unlawful, misleading, or fraudulent purposes.

  • Engage in any activity that disrupts the platform or its users.

 

12. Indemnification

  • Users agree to indemnify and hold harmless Paladin Partners LLC and its affiliates from any claims, damages, or liabilities arising from their use of the training materials.

 

13. Modification of Terms

  • Paladin Partners LLC reserves the right to update these Terms at any time.

  • Users will be notified of changes, and continued access to the materials will constitute acceptance of the revised Terms.

  • Paladin Partners LLC reserves the right to make access to its systems a subscription based service at any point in the future.

 

14. Technical Support & Accessibility

  • We do not guarantee uninterrupted access to our website or other materials.

  • Users experiencing technical issues may contact support at team@dotaudit360.com, but resolution times are not guaranteed.

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15. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted in accordance with the laws of the State of Idaho, without regard to conflict of law principles.

 

16. Dispute Resolution & Arbitration Clause

  • Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved through binding arbitration in Idaho.

  • Users waive the right to participate in a class-action lawsuit or class-wide arbitration.

  • All disputes must be submitted via email to team@dotaudit360.com before pursuing any legal action.

 

17. Chargeback Waiver & Payment Authorization

  • By completing your payment, you acknowledge and agree that:

    • Your purchase is final and non-refundable.

    • You will not initiate a chargeback or payment dispute.

    • Any chargeback attempt will be considered a breach of these Terms and may result in legal action and termination of access.

 

18. Severability Clause

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be fully valid and enforceable.

 

19. Opt In to Text Messages

By proceeding with payment and engaging our services, you opt into  receive text messages on the cell phone that you’ve provided.  You may always opt out by text STOP in reply.  This permission is explicitly expressed in your acceptance of these terms and conditions.  Rates and terms from your carrier may apply.  You may text HELP to reply to a text from us for more information or email us at team@dotaudot360.com.  Message and data rates may apply.

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20. Acknowledgment & Agreement

By proceeding with payment and engaging our services, you acknowledge and agree to these Terms and Conditions. You further confirm that you have read and understand the no-refund and no-chargeback policy before making your purchase.

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For questions, contact team@dotaudit360.com

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